Privacy Policy — HSMW Wellbeing App

Last updated: 9 June 2026

HSMW Wellbeing is provided by Heart Soul Mines Wellness (HSMW) to support the mental health, wellbeing and safety of workers in mining, construction and resources. We are committed to protecting your privacy, maintaining confidentiality, and ensuring your information is handled with care and respect.

This Privacy Policy explains what information we collect, how it is used, and the choices you have.

1. Information We Collect

1.1 Information You Provide

  • Check‑in responses

  • Mood selections

  • Reflections or notes you choose to enter

  • Optional contact details if you request support

1.2 Automatically Collected Information

  • Basic device information (model, OS version)

  • App usage analytics (crashes, performance)

  • No location tracking

  • No microphone or camera access

1.3 No Sensitive Tracking

We do not collect:

  • GPS location

  • Contacts

  • Photos

  • Messages

  • Call logs

  • Biometric data

2. How Your Information Is Used

We use your information to:

  • Provide personalised wellbeing support

  • Identify trends to improve the app

  • Offer optional follow‑up support when requested

  • Maintain safety and duty‑of‑care standards

Your check‑ins are not shared with employers, supervisors, or third parties unless:

  • You explicitly request support

  • There is a serious and immediate risk of harm

3. Confidentiality & Duty of Care

HSMW follows WA pastoral care and psychosocial safety standards. Your information remains confidential except where required to prevent:

  • Serious risk to your life or safety

  • Serious risk to another person

  • Mandatory reporting obligations under WA law

4. Data Storage & Security

Your data is stored securely using Base44’s encrypted infrastructure. We use:

  • Encrypted data transmission

  • Secure Australian‑based servers

  • Strict access controls

  • Regular security audits

We do not sell, rent, or trade your information.

5. Third‑Party Services

The app may use:

  • Base44 platform services

  • Google Play Services (analytics, crash reporting)

These services may collect anonymised technical data to improve performance.

6. Your Rights

You may:

  • Request a copy of your data

  • Request deletion of your data

  • Withdraw consent at any time

  • Stop using the app at any time

To request data access or deletion, contact: info@heartsoulmineswellness.com.au

7. Children’s Privacy

HSMW Wellbeing is not intended for users under 16 years of age.

8. Changes to This Policy

We may update this policy to reflect improvements or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

Heart Soul Mines Wellness Perth, Western Australia Email: info@heartsoulmineswellness.com.au Website: https://www.heartsoulmineswellness.com.au